Melissa joined Insurance Design Network in 2021 and brings over 15 years of customer service-related experience. Melissa’s focus within Insurance Design Network is to provide an exceptional client/agent experience including application preparation, case management, and concierge level service.

After growing up in Colombia South America, Melissa moved to the United States in 2003 where she pursued an education in Health Information Technology and became a Registered Health Information Technician. Her experience with medical records management and administration including managing and handling patient information, ensuring accuracy and confidentiality has proven to be valuable when managing cases and working with third parties to obtain medical records. She is fluent in both English and Spanish.

Melissa and her husband, Mike, live in Tampa, Florida. Mike has many years of experience in the insurance industry and was the primary motivator for Melissa’s interest in the insurance business. She enjoys practicing a lifestyle of health and physical fitness, spending time with their two rescue dogs (Brady and Luna) and traveling.